1. Our Commitment
Metaxy ("we", "us", "our") has zero tolerance for child sexual abuse and exploitation (CSAE) and for child sexual abuse material (CSAM). Any attempt to use Metaxy to sexualise, groom, endanger, exploit, or traffic a child is strictly prohibited and will result in immediate removal of the content, permanent termination of the account, and referral to law enforcement.
This document is our publicly published set of standards against CSAE, as required by Google Play's Child Safety Standards policy and Apple's App Store guidelines. It applies to every user, every piece of content, and every feature of the Metaxy app and website.
2. Metaxy Is an Adults-Only Service (18+)
Metaxy is a concierge-arranged dating service available only to persons aged 18 and above. Children are not permitted to create an account or use the service under any circumstances.
We enforce this through:
- Declared age at registration. Users must supply a date of birth, and any account not meeting the 18+ threshold is rejected.
- Phone verification. Every account must verify a mobile number via a one-time passcode before it becomes usable.
- Selfie and photo review. Onboarding requires a verification selfie, and profile photos are reviewed by our team before they appear to other users. Photos that appear to depict a minor are rejected and the account is escalated for investigation.
- Human-arranged dates. Meetups are arranged by our team rather than by users alone, which gives us an additional review point before any two people are introduced.
- Age-appropriate store rating. The app is distributed with an adult content rating on the Google Play Store and the Apple App Store.
If we identify or reasonably suspect that an account holder is under 18, we suspend the account immediately, remove the associated content, and delete the personal data in line with our Privacy Policy.
3. Prohibited Conduct and Content
The following are prohibited on Metaxy without exception:
- Child sexual abuse material (CSAM) in any form — images, video, audio, drawings, computer-generated or AI-generated depictions, or text.
- Sexualisation of a minor, including sexualised descriptions, comments, or imagery involving any person under 18.
- Grooming, solicitation, sextortion, or any attempt to establish sexual or romantic contact with a minor.
- Trafficking of children, or advertising, facilitating, or soliciting commercial sexual services involving a minor.
- Sharing, linking to, or advertising off-platform sources of CSAM.
- Impersonating a minor, or misrepresenting your age in order to access or attract minors.
- Any other conduct that endangers, exploits, or sexualises a child.
These rules are additionally reflected in our Terms of Service, which every user must accept before using the service.
4. How to Report
Anyone — user or member of the public — can report suspected CSAE to us:
- In the app: open Me → Contact Support and submit a report. Reports naming child safety are routed to our safety team as top priority. If you are reporting a specific profile or conversation, include the profile name or date reference so we can locate it.
- By email: write to support@metaxy.my with the subject line "Child Safety Report".
Reports may be made anonymously by email, and you do not need a Metaxy account to submit one. We never require a reporter to first contact the person they are reporting.
If you believe a child is in immediate danger, contact your local emergency services first. In Malaysia, call 999, or the Talian Kasih helpline on 15999.
5. How We Respond
- Triage within 24 hours. Reports flagged as child safety are reviewed by our safety team ahead of all other queues.
- Immediate action on confirmed or credible reports. We remove the content, disable the account, preserve the associated records for law enforcement, and permanently ban the individual from the service.
- Referral to authorities. Confirmed CSAM and credible CSAE reports are referred to the Royal Malaysia Police (PDRM) and, where applicable, to the National Center for Missing & Exploited Children (NCMEC) and other competent authorities in the relevant jurisdiction.
- Preservation. We preserve relevant account data, content, and logs as required to support an investigation, notwithstanding our ordinary deletion schedule.
- No re-registration. Banned individuals are blocked from creating new accounts. Attempts to evade a ban are themselves grounds for referral.
We do not notify the reported party in a way that would compromise an investigation, and we do not disclose a reporter's identity to the reported party.
6. Legal Compliance
We comply with all applicable child safety laws in the jurisdictions where Metaxy operates, including in Malaysia:
- Sexual Offences Against Children Act 2017 (Act 792)
- Child Act 2001 (Act 611)
- Penal Code (Act 574)
- Communications and Multimedia Act 1998 (Act 588)
- Anti-Trafficking in Persons and Anti-Smuggling of Migrants Act 2007 (Act 670)
We also comply with the child safety requirements of the platforms that distribute our app, including Google Play's Child Safety Standards policy and the Apple App Store Review Guidelines, and we cooperate fully with lawful requests from those platforms and from law enforcement.
7. Point of Contact
Our designated point of contact for child safety matters, including enquiries from Google, Apple, law enforcement, and child protection agencies, is:
Metaxy Child Safety Team — support@metaxy.my
We aim to acknowledge enquiries from platforms and authorities within one business day.
8. Training and Review
Everyone on our moderation, support, and date-arrangement teams is briefed on these standards, on how to recognise CSAE signals, and on the escalation path, before they handle user content. We review these standards at least annually, and after any material change to our features, our moderation process, or applicable law.
9. Changes to These Standards
We may update these standards from time to time. The current version is always published at this URL, and the date at the top of this page reflects the most recent revision.
10. Contact Us
For any question about these standards, contact us at support@metaxy.my.